Q1: How can I get most suitable and best machine for me?
Please contact our customer service and let them know what material you want to process and your detailed usage by the machine,then our professional customer service will give you good instruction and recommend depends on our technician and engineer experience.
Q2:Compare with other supplier, what's your machine advantage?
This portable model fiber laser marker, Regardless laser generator, we always use Raycus brand laser source, very famous brand,offer 2 years warranty. And other supplier may choose Max laser source. About the control system, we use original BJ Jcz controlcard with tracking number, stale performance, other supplier may choose cracked version, illegal, also do not support Win10 system. Talking of the control software, we always adopt Genuine EZCAD software, powerful function. For other components, we match you the highest configuration, too!
Q3:How's the payment?
Telegraphic Transfer(T/T) to our official company bank account or Western Union(WU),also accept made in China trade insurance order.
Q4: This is the first time I use this kind of machine, is it enough easy to operate?
The machine EZCAD software is enough easy to operate, and there are many machine manual and guide video can be available, we will send you and teach you how to operate the machine. If you still can not learn how to use it, our technician can help you by"Teamviewer" online help software.Or we can talk by phone, email or other contact ways.
Q5:What's the guarantee, in case the machine breaks down?
The whole machine warranty is 1 years, and the Raycus laser source warranty is ,2 years, If any issue, generally speaking, our technician will figure out what the problem may be, according to clients feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q6:If the machine has problem in my place, how could I do?
If the machine have any problem under "normal use" and also within the the warranty, we could send free parts to you, and ourtechnician will help to guide you how to solve problem sincerely!
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